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Re: Adaptec AAC raid support

To: Theo de Raadt <deraadt@cvs.openbsd.org>, doug_richardson@adaptec.com, misc@openbsd.org
Subject: Re: Adaptec AAC raid support
From: "Marsh J. Ray" <marsh.lists.openbsd.org@mysteray.com>
Date: Sat, 19 Mar 2005 23:06:22 -0600
In-reply-to: <200503182227.j2IMRRNV011545@cvs.openbsd.org>
References: <200503182227.j2IMRRNV011545@cvs.openbsd.org>
Sender: owner-misc@openbsd.org
User-agent: Mozilla Thunderbird 1.0 (Windows/20041206)
Theo de Raadt wrote:

This time, I am strongly considering removing aac(4) support from the
upcoming OpenBSD 3.7 release.  On Monday morning I will make that
decision, and by Tuesday it will be final since our source tree for
OpenBSD 3.7 will likely be tagged and branched.
Go for it.

What is the matter with these companies!  I can point to more than A
MILLION DOLLARS worth of aac(4) hardware running -- on OpenBSD -- and
yet they REFUSE to let their customers use this hardware as it is
supposed to work!

For > 6 years I've worked as a developer (i.e., purchasing-decision-influencer) for companies that have sold hardware, software, and integrated systems. The bus adapter and storage controller components sold would total in the $10Ms.

In can recall plenty of times where having register-level documentation has given us options for supporting our enterprise customers that we would not otherwise have had (and it sometimes got the vendor off the hook, too). My experience has led me to hold the opinion that, when evaluating hardware vendors as business partners, the detail and quality of the technical documentation is a better indication of long-term supportability than brand or probably any other factor.

- Marsh J. Ray

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